Terms And Conditions

These Terms and Conditions govern your access to and use of Cairodrobe, an online shopping platform that connects customers with local Egyptian brands and independent sellers through a mobile application and/or website. By accessing or using Cairodrobe, you agree to comply with these Terms and all applicable laws and regulations in the Arab Republic of Egypt. If you do not agree with any part of these Terms, you should discontinue using the platform immediately.

Cairodrobe provides a digital marketplace where users can browse products and place orders. By creating an account or placing an order, you confirm that the information you provide is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. You agree to notify us immediately if you suspect unauthorized access or misuse of your account.

Users must be at least 16 year old or access the platform under the supervision of a parent or legal guardian. Cairodrobe reserves the right to suspend or terminate accounts that contain false information, violate these Terms, or engage in suspicious or unlawful activity.

Cairodrobe operates as a marketplace connecting customers with local brands. Product descriptions, availability, pricing details, warranties, and product quality are primarily the responsibility of vendors. While we aim to maintain a reliable platform experience, Cairodrobe does not manufacture products and does not guarantee the accuracy of seller-provided information unless explicitly stated.

When placing an order, you agree that all purchase details are accurate and that you are authorized to use the selected payment method. Orders are subject to confirmation, availability, and acceptance by the platform. Cairodrobe reserves the right to cancel or refuse any order due to pricing errors, suspected fraud, product unavailability, or violations of these Terms. In such cases, customers will be notified, and eligible payments will be refunded according to applicable policies.

All prices listed on Cairodrobe are displayed in Egyptian Pounds (EGP). Payment options may include cash on delivery, credit or debit cards. Payments are processed through secure external payment services, and users agree to follow the terms and policies of those providers. Delivery fees, taxes, or additional service charges may apply and will be displayed before order confirmation.

Delivery timeframes are estimates and may vary based on location, product availability, and operational conditions. Customers are responsible for providing accurate delivery information and being available to receive orders. Additional delivery charges may apply if delivery attempts fail due to incorrect details or repeated absence.

Exchange policies may vary depending on product category, in accordance with Egyptian consumer protection laws. Users agree to use Cairodrobe responsibly and not engage in fraudulent behavior, harassment, misuse of the platform, unauthorized data access, distribution of harmful content, or activities that disrupt the operation or security of the service.

All content on Cairodrobe, including logos, software, graphics, design elements, and text, is owned by Cairodrobe or its licensors and is protected under intellectual property laws. Users may not copy, modify, distribute, or exploit platform content without prior written authorization.

Cairodrobe may offer promotions, discounts, referral programs, or marketing campaigns from time to time. Such offers may be subject to additional conditions, limited durations, or eligibility criteria. Cairodrobe reserves the right to modify or discontinue promotions at any time without prior notice.

Cairodrobe strives to maintain secure and reliable services but does not guarantee uninterrupted access or error-free performance. To the maximum extent permitted by law, Cairodrobe shall not be held liable for indirect, incidental, or consequential damages resulting from platform use, product issues, delivery delays, or third-party service failures.

We may update these Terms and Conditions periodically to reflect operational, legal, or technological changes. Updated versions will be posted within the application or website with a revised effective date. Continued use of the platform after updates indicates acceptance of the revised Terms.